Refund Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:

Digital items such as event tickets, downloadable and other digital products

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at organizer@popxph.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at organizer@popxph.com and mail your items to KOR YG Lending, Door 1 , Go Motors Bldg., Lopez Jaena St., Brgy 31, Bacolod City.

Shipping returns

To return your product, you should mail your product to: KOR YG Lending, Door 1 , Go Motors Bldg., Lopez Jaena St., Brgy 31, Bacolod City
.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Sellers Booth and Artist Alley

If the event is cancelled, a full refund will be given.
If the event is moved or postponed, no refunds will be given.
If the person or business that reserved the space will not be able to attend the event due to COVID restrictions in their area, a 50% refund will be given.